CANCELLATION & RETURNS POLICY

Where goods have already been dispatched to you, you must return goods to us in accordance with the conditions below:

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange.  The costs of returning goods to us shall be borne by you.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.

The rights to return the goods to us will not apply in the following circumstances:

• In the event that the product(s) has been used.

RETURNS POLICY

Newclubonline.com carefully selects its products and hopes you will be happy with your purchase; however there may be times when you feel you need to return an item to us.

Our return's policy is simple and the 14 Day's Money Back Guarantee means that if for any reason you are unhappy with your purchase, i.e. the item(s) you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.

Unwanted Item(s)

There is no need to worry if you have had a change of heart with your purchase, just simply send an email to: customerservice@newclubonline.com within the 14 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you.

Please note however, that all returned goods must be in a full un-used condition (*not opened), unless the item(s) are faulty or defective.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.

Please be aware that you need to e-mail our customer service department first to get a Returns Reference Number before returning any unwanted or faulty items.  In the scenario that this is not done, we will not be able to process your return.

Faulty Item(s)

Any products that you receive with a defect, newclubonline.com will be happy to fully reimburse your costs in returning it to us.

However, you must notify our customer service department within the first 3 working days from receipt of your order.

Change Of Heart

We appreciate that you may have a change of heart of the purchase you receive; however, there are a few conditions that we would like to mention before you e-mail us.

• Please ensure that the goods are unused and in perfect, re-saleable condition (this includes the product packaging)
• If there are any incomplete items received by us, we will not be able to refund you. 
• Please notify us within 14 days from receipt of your order.

Items Lost When Returning

Please note that for any items returned to us, we do not hold any responsibility for any lost parcels.  We recommend that you use a secure and track service that many well known post offices provide.

Refunds and Replacements

Refunds for items returned to us within the 14 days of receipt of your order shall be processed within 10 working days.

Frequently Asked Questions

Q) After receiving the parcel, I opened the parcel briefly and did not notice the damage that I then located after taking them fully out of the box.  I know it is after the three working days policy, however, what shall I do now?

A) Unfortunately, our policy requires that any damaged, missing, faulty items MUST be reported within this time in order to receive a replacement or refund.

Q) We wish to return an item for a refund, although I have not got the original packaging.

A) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.

Q) I purchased an item from your website; however, it has developed some type of fault.  I know you have a 14 day policy.  What shall I do?

A) If the item becomes faulty, please check the policy for that particular item e.g. manufactures warranty.  If the item is damaged due to the customer breaking it, unfortunately our customers are liable for the damage and a refund, replacement can not be given.

Q) I no longer like the items I have purchased and would like to return them for a full refund.

A) We are happy to receive the returned item(s) back within 14 days of receipt of the goods; however, the goods will need to be returned at your own cost.  Please note that we will be unable to accept the return and no refund will be given in the event that the goods arrive to us in a non-resalable condition.  Please inform our customer service department to advise us of any queries you may have.

Please Note That

You will be responsible for the item(s) until they reach us.  For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).